Position Summary
The Freight Forwarding Agent will be the liaison between the assigned customers and Company. Our main source of customers are cruise lines and vendors to the cruise industry. The Logistics Freight Forwarding Agent will handle all customer requirements from beginning to end of the shipment handling process and will work in close cooperation and coordination with the different operational departments (Air, Ocean, and Warehouse) for both imports and exports.
Please note that this role is on-site in Hialeah, FL. A hybrid option might be available after 90 days of work.
Essential Duties And Responsibilities
· Obtain all the information necessary to plan the best route for the shipments: weight, dimensions, commodity, destination, invoices, and packing list
· Determine and arrange mode of transportation: ocean, air, import, or export depending on DOB
· Create operational file and request for booking to Operational Department in timely manner
· Obtain competitive rates for better file profit
· File rates with NRA when cargo is shipped with the company house bill of lading in accordance with customer needs and the company cultures, values and strategy
· Offer all rates in SMS
· Prepare documentation to meet the shipping lines requirements and final destination
· Offer Cargo Insurance
· Arrange for Pick-up and delivery
· Arrange special services for time sensitive cargo
· Consolidate all POs as instructed by customer
· Coordinate in advance with the Warehouse
· Create List for PO Loadings
· Create list for Technical Loadings
· Create PO List once loading is complete for F & B
· Create Certificate Log for EU Consolidations
· Send Pre-alert to customer and agent
· Follow up on shipment until arrival at Destination
· Reserve expected cost in IES
· Bill files within 5 days of Departure date and close file
· Schedule to take closed files to the filing room on a weekly basis for admin to file
· Ensure all customers have Credit Application and POA on file
· Inform customers of all rates involved in handling cargo
· Create trust with the customer, business connections, and colleagues
· Communicate key economic figures to the supervisor and agree on budget adjustments as needed
· Stay informed on competitors and market news
· Maintain professional atmosphere and communication internally and externally
· Assist team members as needed
Position Requirements
· English language fluency (written and verbal)
· 4+ years freight forwarding experience
· Understanding of International/overseas multimodal shipping and transportation
· Understanding of domestic, air and ocean equipment types
· Knowledge of Dangerous goods regulations and packaging requirements
· Have the knowledge of economic sales key figures and can work with budgets
· Ability to maintain a high level of communication and transparency on customer activities
· Ability to take team members’ suggestions to improve departmental procedures
· Growth mindset and strong problem-solving skills
· Strong customer focus with the ability to effectively communicate with customers and meet their needs
· Capable of adjusting your communication style to respectfully communicate with different types of personalities – towards customers, business connections, employees and colleagues
· Rateshare experience preferred
· IES preferred
· Spanish preferred